Help & policies

How buying, selling and your data will work on the Exchange. Full policies will be published before the first sale.

Shipping

Each listing shows where it ships from, which countries it can be delivered to, the expected lead time and the shipping cost before checkout. Tracked delivery is required for physical items.

Returns & disputes

Each creator's returns terms are shown on their listing. If an item arrives damaged, isn't as described or doesn't arrive, our support team will help resolve it with you and the creator.

Rights & licensing

Buying a physical piece doesn't transfer copyright. Digital downloads and licensed work come with written terms covering where, how long and how the work can be used.

Seller standards

Creators must be identity verified, list only original or properly licensed work, describe items accurately, keep stock up to date and honor their stated delivery and returns terms. Prohibited and restricted items aren't allowed.

Privacy

We collect only what we need to run the marketplace, keep identity documents secure and never publish them, and let you correct or delete your information. Creators control how precisely their location is shown.

Young creators

Creators under 18 sell through a guardian approved studio. Their direct contact details stay private, and private business contact with them isn't permitted.

Accessibility

This site is built to work on phones and slower connections, with keyboard access and readable contrast. Tell us if something doesn't work for you.

Contact

Questions before launch? Use the waitlist form or commission form and we'll reply by email.